Terms and Conditions

Effective date: 03.03.2026
Last updated: 03.03.2026

These Terms and Conditions (“Terms”) govern your use of the Product Earth Health website, mobile application, and related services (the “Services”).

By using our website or Services, you agree to these Terms. If you do not agree, you must not use the Services.

You must be at least 18 years old and resident in the United Kingdom to use our Services.
 

1. Who We Are

Product Earth Health is a trading brand operated by Clarity Pharma Limited, a company registered in England and Wales (Company No. 03657934), with registered office at:
 

Unit 3 Mead Way,
Great Hallingbury,
Bishop’s Stortford,
CM22 7FD, United Kingdom.
 

Clinical consultations are delivered in partnership with Leva Clinic Ltd, a CQC-registered healthcare provider responsible for regulated clinical services.
 

References to “we”, “us” or “our” mean Product Earth Health and/or the relevant regulated entity depending on the context of the service provided.
 

2. Nature of Our Services

2.1 Product Earth Health provides access to clinical consultations and related healthcare services, which may include assessment for treatment with prescription-only medicines, including medicinal cannabis, in accordance with UK law.

2.2 Clinical consultations are provided by qualified clinicians engaged through the CQC-registered provider.

2.3 Prescriptions are issued strictly where clinically appropriate and lawful. There is no guarantee that you will receive a prescription following a consultation.

2.4 Dispensing of prescribed medication is handled by the dispensing pharmacy in accordance with UK medicines and pharmacy regulations.
 

3. Eligibility

You confirm that:

• You are at least 18 years old;

• You are resident in the United Kingdom;

• All information you provide is accurate and complete;

• You will update us if your information changes;

• You will disclose relevant medical history and current medications to your clinician.

Providing false or misleading information may result in refusal of services or termination of your account.
 

4. Booking and Appointments

4.1 By submitting a booking request, you are making an offer to purchase consultation services.

4.2 A contract is formed only when your appointment is confirmed.

4.3 We reserve the right to refuse or cancel bookings at our discretion, including where clinical suitability is not established.

4.4 You must attend appointments at the scheduled time. If you fail to attend, cancellation policies may apply.
 

5. Pricing and Payment

5.1 Consultation fees and other service charges are displayed on our website or app at the time of booking.

5.2 Payment must be made in advance unless otherwise agreed.

5.3 Payments are processed via secure third-party payment providers. We do not store full card details.

5.4 Medication costs are separate from consultation fees and are payable if a prescription is issued and accepted.

5.5 If payment fails or is reversed without valid reason (including chargebacks), we reserve the right to suspend services and recover outstanding sums.
 

6. Cancellations and Refunds

6.1 You may cancel an appointment by providing at least [insert notice period, e.g., 48 or 72 hours] notice.

6.2 Late cancellations or missed appointments may be charged in full.

6.3 Refunds, where applicable, will be processed to the original payment method.

6.4 Statutory consumer rights under UK law are not affected.
 

7. No Guarantee of Prescription

7.1 Clinical decisions are made solely by qualified clinicians.

7.2 There is no guarantee that any consultation will result in a prescription.

7.3 Clinicians may recommend alternative treatments where appropriate.

7.4 Prescriptions for controlled drugs are subject to strict regulatory and clinical standards.
 

8. Use of Website and App

8.1 You agree not to misuse the website or app.

8.2 You must not:

• Attempt unauthorised access,

• Interfere with security systems,

• Introduce malicious software,

• Use the platform for unlawful purposes.

8.3 We may suspend or withdraw access if misuse is suspected.
 

9. Medical Disclaimer

9.1 Information provided on our website is for general informational purposes only and does not replace personalised medical advice.

9.2 Treatment decisions are made during consultations based on individual clinical assessment.

9.3 You should not rely on website content as a substitute for professional medical advice.
 

10. Limitation of Liability

10.1 We are liable for foreseeable loss or damage caused by our breach of these Terms or negligence.

10.2 We are not liable for:

• Indirect or consequential losses,

• Loss of profit or business,

• Losses not foreseeable at the time of contract.

10.3 Nothing in these Terms excludes liability for death, personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
 

11. Data Protection

11.1 We process personal data in accordance with our Privacy Policy.

11.2 Clinical data is handled under applicable healthcare and data protection laws.

Please refer to our Privacy Policy for full details.
 

12. Intellectual Property

All content on our website and app is owned by or licensed to us and protected by intellectual property laws.

You may use the website for personal use only. Commercial use without permission is prohibited.
 

13. Events Outside Our Control

We are not responsible for delays or failure to provide services due to events beyond our reasonable control.
 

14. Complaints

If you wish to make a complaint, please contact:

[Insert complaints email address]

Clinical complaints may be escalated in accordance with CQC-regulated procedures.
 

15. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website.

Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms.