Effective Date: 03 March 2026  |  Last Updated: 04 June 2026
 
 
INTRODUCTION
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These Terms and Conditions ("Terms") govern your use of the Product Earth Health website, mobile application, and related healthcare services (collectively, the "Services").
 
By using our Services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must not use the Services.
 
These Terms should be read alongside our Privacy Policy, which forms part of this agreement and can be found on our website or provided on request.
 
 
1. WHO WE ARE
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Product Earth Health is a trading brand operated by Clarity Pharma Limited, a company registered in England and Wales (Company No. 03657934), with its registered office at:
 
Unit 3 Mead Way, Great Hallingbury, Bishop's Stortford, CM22 7FD, United Kingdom.
 
Clinical consultations and regulated healthcare services are delivered in partnership with Leva Clinic Ltd, a Care Quality Commission (CQC)-registered healthcare provider. Leva Clinic Ltd is responsible for all regulated clinical services provided through the Platform.
 
References to "we", "us" or "our" in these Terms mean Product Earth Health / Clarity Pharma Limited and, where the context relates to regulated clinical services, Leva Clinic Ltd.
 

Important Information About Clinical Services 
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Product Earth Health provides information about healthcare services and acts as a referral and patient engagement platform.

Clinical consultations, medical assessments, prescribing decisions, and patient records are provided and managed by Leva Clinic Ltd, a regulated healthcare provider.

Prescription fulfilment, dispensing, and pharmacy services are provided by Clarity Pharma Limited.

When you access clinical services, book appointments, create a patient account, receive treatment, or purchase medication, your personal data will be processed in accordance with the privacy policies and terms of the relevant service provider.
 

Please review:​

• Leva Clinic Terms and Conditions: https://www.levaclinic.com/terms-and-conditions

• Clarity Pharma Terms and Conditions: https://clarity-pharma.com/app/uploads/2023/09/Terms-and-Conditions-of-Sale-Aug-202337.pdf

 
2. DEFINITIONS
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For the purposes of these Terms:
 
"Platform" means the Product Earth Health website, mobile application, and any associated digital systems through which the Services are accessed.
 
"Services" means all healthcare and related digital services provided through the Platform, including clinical consultations, prescriptions, referrals, and associated support services.
 
"Healthcare Professional" or "HCP" means any clinician, doctor, nurse, or allied health professional providing consultations or treatment through the Platform, employed by or contracted to Leva Clinic Ltd.
 
"Data Protection Laws" means the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended from time to time.
 
"Pharmacy" or "Dispensing Partner" means Clarity Pharma Limited or any other regulated pharmacy arranged to fulfil your prescription.
 
"You" or "User" means any individual who accesses or uses the Platform or Services.
 
 
3. NATURE OF OUR SERVICES
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Product Earth Health provides access to regulated clinical consultations and related healthcare services, which may include assessment for treatment with prescription-only medicines — including medicinal cannabis — in accordance with UK law.
 
3.1 Clinical Services
 
All clinical consultations are provided by qualified clinicians engaged through Leva Clinic Ltd, a CQC-registered provider. Our Services include, but are not limited to:
 
  - Online and telephone medical consultations
  - Medical assessments and prescriptions, where clinically appropriate
  - Referrals to specialists or other healthcare services
  - Personalised treatment and wellness programmes
  - Access to the Platform and associated digital tools
 
3.2 Pharmacy and Dispensing
 
Where a prescription is issued, dispensing and fulfilment is handled by the Dispensing Partner in accordance with applicable UK medicines and pharmacy regulations. Medication costs are separate from consultation fees.
 
3.3 Scope and Limitations
 
Product Earth Health does not provide emergency services or urgent care for acute medical conditions. Our Services are not intended to replace the care provided by your NHS or private General Practitioner (GP). You are strongly encouraged to maintain contact with your GP and share details of any consultations or treatment you receive through our Platform.
 
If a clinical situation requires immediate or in-person attention, you will be directed to appropriate emergency or primary care services.
 
 
4. ELIGIBILITY
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To access our Services, you must confirm that:
 
  - You are at least 18 years old;
  - You are resident in the United Kingdom;
  - All information you provide to us is accurate, complete, and up to date;
  - You will inform us of any changes to your personal or medical information;
  - You will disclose all relevant medical history and current medications to your clinician.
 
Providing false or misleading information may result in refusal of Services, suspension or termination of your account, and may affect the safety of the clinical care you receive.
 
We reserve the right to decline or restrict access to the Services at any time where we determine that you do not meet clinical eligibility criteria, or where it is clinically inappropriate to proceed.
 
4.1 Identity Verification
 
We are required by law to verify the identity of all patients before providing clinical care. You may be asked to provide photographic identification (such as a passport, driving licence, or national ID card) before your first appointment. Until this verification is completed, we may not be able to proceed with your consultation.
 
4.2 Geographical Requirements
 
Our Services are available to residents of the United Kingdom only. If you are temporarily outside the UK at the time of a consultation, your appointment may be rescheduled until you have returned.
 
 
5. BOOKING AND APPOINTMENTS
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By submitting a booking request, you are making an offer to purchase consultation services. A contract is formed only once your appointment is confirmed. We reserve the right to refuse or cancel bookings at our discretion, including where clinical suitability has not been established.
 
5.1 Appointment Format
 
Consultations are conducted via telemedicine (video or telephone) depending on the nature of your consultation and clinician availability. Appointments are typically offered between 9:00 AM and 5:00 PM (UK time); extended hours may be available. The Platform's booking system is available 24 hours a day, 365 days a year.
 
5.2 Your Responsibilities Before and During Appointments
 
It is your responsibility to:
 
  - Be available and ready to speak with your HCP at the scheduled time;
  - Ensure you are in a private, quiet, and secure environment for your consultation;
  - Ensure your device is charged and connected to a stable internet connection;
  - Log in to the consultation platform at least five minutes before your appointment;
  - Test your audio and video functions in advance.
 
For telephone consultations, your HCP will call you on the contact number provided at booking. If you fail to attend without prior notice, this will be recorded as a no-show and no refund will be issued.
 
5.3 Returning Patients
 
A Returning Patient is defined as a patient who has not had an Initial Consultation or Follow-Up Appointment within the last six months. Returning Patients must book an Initial Consultation (Returning Patients) appointment of 30 minutes duration before becoming eligible to book a follow-up or request repeat prescriptions.
 
5.4 Service Conduct
 
We reserve the right to deny or restrict access to the Platform or Services in cases of abusive behaviour, excessive use, or inappropriate conduct toward our staff or clinicians. Access may be terminated without refund in such circumstances.
 
 
6. PRICING AND PAYMENT
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Consultation fees and other service charges are displayed on our website at the time of booking. All fees must be paid in full in advance to confirm your appointment. Prices are listed exclusive of VAT unless otherwise stated.
 
6.1 Payment Methods
 
Payments are accepted by credit or debit card via a secure digital payment portal. We accept most major debit and credit cards. All transactions are subject to authorisation by your card issuer. If payment is declined, your appointment will not be confirmed.
 
Online payments are processed via secure third-party payment providers (such as Stripe). We do not store full card details. Third-party payment processors operate under their own terms and conditions.
 
6.2 Medication Costs
 
Medication costs are separate from consultation fees and are payable directly to the Dispensing Partner if a prescription is issued and accepted. You are under no obligation to purchase any prescribed medication.
 
6.3 Price Changes
 
Prices may change at any time; however, changes will not affect any appointment already confirmed and paid for.
 
 
7. CANCELLATIONS AND REFUNDS
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7.1 Cooling-Off Period
 
A 24-hour cooling-off period applies from the time of booking. If you cancel within this period, you are entitled to a full refund, regardless of your appointment date.
 
7.2 Standard Cancellation Policy
 
After the 24-hour cooling-off period, the following applies:
 
  - Cancellations made more than 48 hours before the appointment: eligible for a full refund.
  - Cancellations made within 48 hours of the appointment: non-refundable.
 
This policy reflects the administrative and clinical preparation required before each consultation.
 
7.3 No Shows
 
Failure to attend your appointment without prior notice will be recorded as a no-show. No refund or rescheduling will be offered. Repeated no-shows may result in restricted future access to Services.
 
7.4 Rescheduling
 
You may reschedule your appointment once free of charge, provided you give at least 48 hours' notice. Rescheduling requests made with less than 48 hours' notice will require a new full payment.
 
7.5 Late Arrivals
 
If you arrive late, your session will still end at the originally scheduled time. No time extensions or partial refunds will be issued.
 
7.6 Clinician-Initiated Cancellations
 
If your appointment is cancelled by our clinical team, you will be offered either a full refund or a free reschedule. You will be notified promptly by email or SMS.
 
7.7 Refund Processing
 
Approved refunds are processed within 7–10 working days using your original payment method. Where an appointment was purchased using a promotional offer, the refund will be based on the amount actually paid.
 
7.8 Exceptional Circumstances
 
If you are unable to attend due to a medical emergency or other extenuating circumstances, please contact us at support@productearthhealth.com. We may, at our discretion, offer a refund or rescheduling and may request supporting evidence.
 
 
8. NO GUARANTEE OF PRESCRIPTION
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All clinical decisions are made solely by qualified, independent clinicians. There is no guarantee that any consultation will result in a prescription. Clinicians may recommend alternative treatments where appropriate.
 
Prescriptions for controlled drugs, including medicinal cannabis, are subject to strict regulatory and clinical standards. Initial prescriptions for certain controlled drugs must be issued by a suitably qualified doctor with appropriate specialist expertise. Follow-up and repeat prescriptions may be managed under a documented shared-care protocol.
 
Leva Clinic Ltd clinicians may decline to issue a prescription if they determine that doing so remotely is not clinically appropriate or safe.
 
 
9. PRESCRIPTIONS AND PHARMACY SERVICES
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Where a prescription is issued by your HCP, fulfilment may occur in one of the following ways:
 
  - Local Fulfilment: you may take your prescription to a local UK pharmacy of your choice.
  - Dispensing Partner Fulfilment: your prescription may be processed by Clarity Pharma Limited or another regulated Dispensing Partner, who can arrange home delivery of prescribed medication.
 
9.1 Dispensing Partner Arrangements
 
Where a Dispensing Partner is used:
 
  - Only the minimal identification information required to verify your identity and process your prescription will be shared.
  - The Dispensing Partner will contact you directly to confirm details, arrange payment, and organise delivery.
  - The Dispensing Partner operates as an independent entity. Product Earth Health and Leva Clinic Ltd disclaim liability for the acts or omissions of any dispensing pharmacy, including prescription acceptance policies, delivery timelines, operating hours, and stock availability.
 
9.2 Your Responsibilities Regarding Medication
 
You are solely responsible for:
 
  - Paying for medication and delivery directly to the dispensing pharmacy;
  - Following all dosage and usage instructions provided by your HCP or pharmacist;
  - Reporting any side effects or adverse reactions to your HCP promptly;
  - Safeguarding your medication and not sharing it with any other individual;
  - Ensuring prescribed medication is not used beyond its expiry date.
 
You are encouraged to inform your NHS GP of any medications prescribed through our Services.
 
 
10. HEALTHCARE PROFESSIONALS
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All clinicians providing Services through Product Earth Health are employed by or contracted to Leva Clinic Ltd. They are fully qualified and registered to practise in the United Kingdom, holding valid registrations with the relevant professional bodies, including the General Medical Council (GMC), Nursing and Midwifery Council (NMC), and/or the Health and Care Professions Council (HCPC).
 
All HCPs:
 
  - Undergo regular appraisal and professional development in line with UK clinical standards;
  - Receive specialised training in virtual consultation and telemedicine;
  - Are subject to ongoing supervision, audit, and performance review;
  - Are covered by appropriate medical indemnity insurance for remote practice.
 
10.1 Clinical Advice and Limitations
 
The advice and information provided during a consultation is intended to help you understand your available care options and make informed decisions. If an in-person review is necessary, you will be advised to attend your GP, a local clinic, or a hospital.
 
Medical advice provided through the Platform is based on the information you supply. It is your responsibility to ensure that this information is accurate, complete, and up to date.
 
10.2 Health Coaches
 
Some Services may also involve access to Health Coaches, who provide patient-centred support for your health and wellbeing goals. Health Coaches are not clinicians and do not provide medical advice, diagnoses, or clinical treatment. Any information provided by a Health Coach is for general informational and educational purposes only. If a Health Coach identifies a need for clinical assessment, they will arrange a referral to a qualified HCP.
 
 
11. REFERRALS AND DIAGNOSTIC TESTS
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Where clinically appropriate and with your consent, your HCP may provide referrals to specialists or other healthcare services. Referrals are made only where your HCP considers onward care to be clinically justified and appropriate.
 
Your HCP may also recommend referrals for private diagnostic investigations, such as blood tests, imaging (X-ray, MRI, ultrasound), or other specialist procedures. You are solely responsible for arranging and attending such tests and for paying any associated fees directly to the provider.
 
Product Earth Health and Leva Clinic Ltd cannot accept liability for the availability, quality, or outcomes of care delivered by independent specialists or diagnostic providers.
 
 
12. PATIENT DATA
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All personal and medical data you provide will be processed in accordance with our Privacy Policy and applicable Data Protection Laws. Please review our Privacy Policy carefully, as it forms an integral part of these Terms.
 
For the purposes of UK GDPR, Clarity Pharma Limited is the data controller for data collected via the Product Earth Health Platform. Leva Clinic Ltd is the data controller for data processed to deliver regulated clinical services and maintain clinical records.
 
12.1 Clinical Governance and Recordings
 
For clinical quality and governance purposes, Leva Clinic Ltd may make audio or video recordings of consultations. These recordings are treated as confidential, stored securely, and used solely for training, auditing, or compliance purposes. Recordings will not be shared outside the clinical governance process without your consent.
 
12.2 Sharing with Your GP
 
By accepting these Terms, you consent to Leva Clinic Ltd sharing relevant information about your care with your NHS GP or other medical specialists directly involved in your treatment, where appropriate and in your best clinical interests. If you do not wish your GP to be contacted, please inform your clinician, as this may affect the treatment options available to you.
 
 
13. PLATFORM ACCESS AND USE
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Access to the Platform is provided on a temporary basis and may be suspended, withdrawn, or restricted at our discretion. We cannot guarantee that the Platform will always be available or free from interruption.
 
You must use the Platform and Services for personal, domestic, and private purposes only. Commercial or business use is not permitted without our prior written consent.
 
13.1 Account and Password
 
You are responsible for maintaining the confidentiality and security of your account login credentials and for all activity carried out under your account. If you know or suspect that your account has been accessed by a third party, you must notify us immediately at support@productearthhealth.com and change your password.
 
You must provide accurate and verifiable registration information. You must not impersonate another person or provide false registration details.
 
13.2 Technical Security
 
You are responsible for ensuring that your devices and systems are adequately protected before accessing the Platform, including using up-to-date browsers, antivirus software, and secure internet connections.
 
You must not misuse the Platform by introducing malicious or harmful software, attempting to gain unauthorised access to the Platform or its systems, or carrying out denial-of-service attacks. Such actions may constitute criminal offences under the Computer Misuse Act 1990, and we will report any such breaches to the relevant law enforcement authorities.
 
13.3 Communications
 
By registering and using our Services, you agree to receive communications from us via email, SMS, telephone, push notifications, and other electronic channels relating to your appointments and care. Please note that email communications may be unencrypted. By agreeing to these Terms, you acknowledge and accept the associated risks of electronic communications.
 
If you prefer not to receive communications via a specific channel, please notify us at support@productearthhealth.com.
 
 
14. INTELLECTUAL PROPERTY
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All content on the Platform — including names, trademarks, logos, images, text, and overall design — is the property of Product Earth Health, Clarity Pharma Limited, and/or their respective licensors.
 
You may use the Platform for personal use only. You are not authorised to copy, modify, reproduce, or exploit any portion of it without our express written permission. Unauthorised use will result in the immediate termination of your right to access the Platform.
 
 
15. LIMITATION OF LIABILITY
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Nothing in these Terms excludes or limits our liability to you for:
 
  - Death or personal injury caused by our negligence;
  - Fraud or fraudulent misrepresentation; or
  - Breach of your statutory rights under the Consumer Rights Act 2015.
 
Subject to the above, we are not responsible for:
 
  - Indirect or consequential losses;
  - Loss of profit, income, or business opportunity;
  - Losses not foreseeable at the time the contract was entered into;
  - The quality, safety, or outcomes of services provided by third-party pharmacy or diagnostic providers.
 
We are not responsible for delays or failure to provide services due to events beyond our reasonable control. If such an event is expected to be substantial, you may cancel and receive a refund for any Services paid for but not yet received.
 
 
16. CHANGES TO THESE TERMS
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We may revise these Terms from time to time to reflect changes in applicable law, regulatory requirements, or our clinical and operational practices. Where material changes are made, we will notify you by email or by posting an update on the Platform.
 
Your continued use of the Services after the effective date of any revision constitutes your acceptance of the updated Terms. It is your responsibility to review the most recent version of these Terms at the time you use the Platform or book an appointment.
 
 
17. SAFEGUARDING
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The safety and welfare of every patient is paramount to us. We are committed to protecting adults and children at risk from abuse, neglect, exploitation, or harm. If you are concerned about the safety or welfare of yourself or someone you know, please contact us immediately at support@productearthhealth.com.
 
In an emergency, please call the Police on 999. For non-emergencies, call 101. You may also contact your local Adult Social Care or Safeguarding Team.
 
All safeguarding concerns will be handled with sensitivity and professionalism, in accordance with UK safeguarding legislation and our internal policies.
 
 
18. COMPLAINTS
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We welcome all feedback and take complaints seriously. If you have a concern about any aspect of our Services, please contact us in the first instance so that we can seek to resolve the matter promptly and informally.
 
18.1 How to Make a Complaint
 
Formal complaints should be submitted in writing to:
 
Email: support@productearthhealth.com
 
Please include your full name, date of birth, a description of your concern, the date(s) of the relevant event(s), and any supporting information.
 
18.2 Response Times
 
We will acknowledge your complaint within 3 working days of receipt and aim to provide a full written response within 20 working days. Where delays occur, we will keep you informed of progress.
 
18.3 Clinical Complaints and Escalation
 
Clinical complaints will be escalated to a Senior Healthcare Professional at Leva Clinic Ltd for review in line with CQC-regulated procedures.
 
If your complaint cannot be resolved directly with us, or if you remain dissatisfied, you may seek independent review. Leva Clinic Ltd is a member of ISCAS (The Independent Sector Complaints Adjudication Service). You may also contact the Care Quality Commission (CQC): Citygate, Newcastle upon Tyne, NE1 4PA | Tel: 03000 616161 | www.cqc.org.uk.
 
 
19. GENERAL
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You may not transfer or assign any of your rights or obligations under these Terms without our prior written consent.
 
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.
 
Our failure to enforce any right under these Terms shall not constitute a waiver of that right.
 
 
20. GOVERNING LAW
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These Terms are governed by the laws of England and Wales. Both you and we agree to submit to the non-exclusive jurisdiction of the courts of England and Wales. If you are resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of those jurisdictions.
 
 
21. CONTACT US
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If you have any questions about these Terms, your appointment, or our Services, please contact us:
 
Email: support@productearthhealth.com
 
We aim to respond to all enquiries as promptly as possible during normal business hours (Monday–Friday, 9:00 AM – 5:00 PM, excluding UK public holidays).
 
 
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Product Earth Health is a trading brand of Clarity Pharma Limited.
Clinical services are regulated and provided by Leva Clinic Ltd (CQC-registered).
© 2026 Clarity Pharma Limited. All rights reserved.
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